Draft for legal review. This text describes how NEMZIO works today. It has not been approved by counsel yet and may change before launch.

Cancellations and refunds

Last updated 7 October 2026 · Version 2026-10-06-draft

This page explains how to cancel each thing you can buy from NEMZIO, and when you get money back. It is part of our terms of service. Nothing on this page limits the rights you have by law as a consumer.

Subscriptions

You can cancel at any time in Account → Manage billing. Your plan stays on until the end of the month or year you have paid for, and it doesn't renew after that.
We don't refund part of a month or year you have already started, except where the law gives you that right (see your right to cancel below).
If you switch plans or change add-ons, the difference is prorated: you are shown the new recurring total and confirm it first.
If you are ever charged twice for the same plan, we cancel the second subscription and refund what it took. It can take 5–10 days to show on your card.
After a plan ends, new visits pause. Your records stay viewable and exportable.

The free trial

A new account can start one free trial of Build for 7 days. A card is needed to start it; nothing is charged when it starts. Unless you cancel before the trial ends, Build starts automatically when it ends, at $14.99/month, charged to that card, and then each month until you cancel. We email you 2 days before the first charge. You can cancel the trial at any time in Account (“Cancel trial”): you are not charged, and the plan stays on until the trial's end date. There is one free trial per card and per account.

Legal reviewWhether we refund a first charge after a trial that you meant to cancel, and how the 14-day right to cancel applies to a plan that started after a free trial, will be confirmed here.

NEMZIO AI Credits

AI Credits are prepaid, in US dollars, and paid once on Stripe's secure page. Nothing is charged automatically and there are no automatic top-ups.
Each paid answer has a most it can cost: our own maximum per answer, or a lower amount you choose in Account → AI Credits. You're charged what the answer actually used, never more than that most. In the app you see the estimate and the most before you ask; WhatsApp answers show no estimate first and use the same most, plus the WhatsApp message fee. An answer that fails on our side, or stops before anything is written, is never charged.
Credits belong to the account that bought them. They can't be transferred to someone else and have no cash value.
If a payment for credits is refunded or disputed, the credits it bought come off your balance, as far as you haven't used them (your balance never goes below zero). If a dispute is closed in our favour, they're put back.
They don't expire while your account is open.

To ask about a refund of credits you bought and haven't used, contact support at support@nemzion.com.

Legal reviewWhether unused credits you bought can be refunded, within what time and how, and what happens to unused credits when you delete your account, will be confirmed here. Credits added by NEMZIO at no charge are not refundable.

Land checks

Before you pay: you can cancel the order at any time from the order page. Nothing is charged.
After you pay: you can't cancel the order in the app. Contact us from the order or at support@nemzion.com and our team will look at it.
If we can't take the order on: if your payment reaches us after the order was cancelled, or for an area where we don't offer land checks, we refund it in full, or carry on with the check if you'd like us to and we can. If you pay twice for the same check, we refund the second payment in full.
Refunds go back to the card you paid with. It can take 5–10 days to show.

Legal reviewWhat you get back if a paid search can't be completed (for example, because the registry has no record), is only partly done, or has already cost registry fees or travel, will be confirmed here. Until then, our team looks at each case and tells you the outcome before anything is decided.

Your right to cancel (UK and EU consumers)

If you live in the United Kingdom or the European Union and buy as a consumer, you have 14 days from the day you buy to cancel without giving a reason. Tell us clearly, for example by email to support@nemzion.com. We refund what you're owed within 14 days of hearing from you.

Services started early. If you expressly ask us to start a plan or a land check within the 14 days, you can still cancel, but you pay a proportionate amount for what was provided before you told us. Once a land check has been fully carried out at your request, with your acknowledgment that you would then lose the right to cancel, it can no longer be cancelled.
Digital content. If you expressly ask for AI Credits to be made available straight away, and acknowledge that you then lose the right to cancel, you can no longer cancel them once they are in your account.

The full wording is in the terms of service.

Legal reviewHow you make the express request and acknowledgment at checkout, and the model cancellation form, will be added before launch.

Your rights by law

Nothing on this page or in our terms limits rights you have by law as a consumer where you live, for example if something you paid for isn't provided as described.

How to ask

Email support@nemzion.com or send a support request from your account, with the order reference or the date of the payment. Please don't send card numbers. Our billing team replies with the outcome.