Troubleshooting
The app won't let the person start a visit
Check that there's an open visit for them, that location is on and allowed for NEMZIO, that they're at the property, and that their access is active. On the free trial, new visits pause when the trial ends.
Common reasons:
- No open visit: the owner needs to ask for one, or assign it to them.
- Location off or not allowed: see Location is off.
- Not at the property yet: start the visit once you're there.
- Access suspended or removed: the owner can restore it.
- Another visit in progress on the same request, by someone else.
- The owner's trial or plan has ended: new visits pause until they choose a plan.
- An old app version: update NEMZIO from the app store.
Updated 2 October 2026
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