Troubleshooting
A visit is stuck uploading
Connect to Wi-Fi or a stronger network and open NEMZIO. The app keeps the evidence on the phone and keeps retrying. Don't uninstall the app before it's sent.
Uploads resume automatically when there's a connection. If it's been a long time, check the phone has enough free storage and battery, and leave NEMZIO open for a few minutes on Wi-Fi.
Uninstalling the app or clearing its data deletes evidence that hasn't been sent yet.
Updated 2 October 2026
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