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How to get help in the app

Open the Account tab and tap Help. Search the help, which works without signal, or tap Contact support under Still stuck?. Replies come in the app, under Your support requests, and by email.

Find an answer

  1. 01Tap the Account tab, then Help.
  2. 02Type your question in Search help, or read Suggested.
  3. 03Tap Browse all help to see everything.

Help works on your phone without signal.

Ask a person

  1. 01Under Still stuck?, tap Contact support.
  2. 02Under What's it about?, choose a subject.
  3. 03In What happened?, say what you were doing and what went wrong.
  4. 04Leave Include phone details on if you're happy to. It never includes your location, photos or passwords.
  5. 05Tap Send. With no signal, tap Save and send when there's signal.

We reply in the app, under Account → Help → Your support requests, and by email.

Support codes

Some messages in the app end with a support code, such as UPL-301. If you contact support about it, mention the code. If a screen shows Need help?, tap it: the help that opens already knows what went wrong.

Other ways

Never send passwords or invitation codes. Support never needs them.

Updated 10 October 2026

Still need help?

Ask NEMZIO a follow-up question, or write to us. For your own account or property, sign in first.

Email support@nemzion.com