What to do when NEMZIO can't take a visit

Most visits that wait just need signal, and send by themselves. Sometimes NEMZIO can't accept a visit at all, for example because the request was closed or your access to the property ended. Then you see it in red:

• a red bar at the top of the app, such as “1 need attention”
• Something needs attention on the Sent screen
• in the Send queue, under Updates, with the reason in red, such as Finished: NEMZIO couldn't accept it or Visit not registered

What to do

1. 01Open the Send queue: tap the red bar, or tap Open send queue on the Sent screen.
2. 02Read the reason in red.
3. 03If it's something that can change, sort it out first. For example, the owner may need to resume the property, someone else may be finishing that visit, or the app may need an update.
4. 04Tap Retry.

When Remove from this phone shows

It means NEMZIO can never accept this visit, however many times it's tried.

1. 01Tap Remove from this phone.
2. 02Read what will be deleted.
3. 03Tap Remove. Tap Keep to leave it.

Removing deletes the visit's photos and videos on this phone, and nothing more is sent. It can't be undone.

Not sure? Ask the owner, or contact support from Account → Help before you remove anything.