Step-by-step guides
Every task in the app, one step at a time: for owners, for the person on site, and your account.
For property owners
- How to get the app and create your accountInstall the NEMZIO app, tap Create account, fill in your name, email and a password, tick the one box for the Terms, the Privacy notice and what a visit records, then confirm your email.
- How to add a propertyOn Home, tap Add a property. Choose how to say where it is, then give it a name and say what it is (House, Land or Building site). Check the details, tick the box and tap Save.
- How to confirm where your property isWhen Home shows Location to confirm, or a banner like 2 houses need you, open the property and tap Confirm location. Look at the spot on the map, then tap Yes, this is the place or No, it's somewhere else.
- How to invite the person on siteTap Request visit, then Invite someone new under Who goes. Type their first name, tap Add, choose when, and tap Send on WhatsApp. One message carries the visit, the link and their code. They join free.
- How to request a visitOn Home, tap the blue Request visit button. Choose who goes, when and what to photograph, then tap Send: NEMZIO tells them in the app. You can also send the request on WhatsApp.
- How to see a visit and its recordTap Latest visit on Home, or open the Visits tab and tap a visit. The record shows the photos, when and where they were taken, and the result. Tap the share icon to send it to someone.
- How to compare two visitsOpen the property and tap Compare. Drag the handle across the photo: the earlier visit shows on the left and the later one on the right. Compare needs two visits with photos.
- How to ask the person on site to go backIf the spot marked on site is in the wrong place, tap No, it's somewhere else. We won't use that spot. Then tap Ask (their name) to go back, or Set the location myself.
- How to order a land checkOpen the Land tab, find your property and tap Order a land check. Choose the check, tap Start order, then add your documents on the website. You pay only once our team has accepted them.
- How to see your notificationsTap the bell at the top of Home. A dot means something new. Tap a notice to open what it's about. Tap Choose what you're told to pick how you hear about each kind of thing.
- How to change, suspend or remove the person on siteIn the app, open the property, tap Details, then Remove next to their name. To suspend someone, replace them, hand over their visits or change what they can do, use the property's People section on the website.
- How to see or change your planThe app shows your plan, but plans and billing are managed on the NEMZIO website, under Account & plan. Prices are on the pricing page.
- How to see a sample propertyBefore you add a property, tap Just looking? on Home, then See a sample property. It's illustrative, read-only and not counted in your plan. You can remove it at any time.
- How to join a property shared with youOpen the invitation link you were sent, or enter its code: Account tab, Account and settings, More settings, Enter an invite code. The property then shows on Home.
- How to change a property's details and documentsOpen the property and tap Details. There you can edit its details, upload documents, see its people and open requests, and close it.
- How to close or reopen a propertyOpen the property, tap Details, then Close property. It becomes read-only and its records are kept. The property's owner can reopen it later when a place in the plan is free.
For the person on site
- How to get the app and join a propertyInstall the free NEMZIO app, create your account (one tick box covers everything), confirm your email, then open the owner's invitation link or type their code and tap Join. The property then shows in your app.
- What you see in the appHome has two sides, Owner and On site, with a switch at the top. On site shows "Visits for you": what you're asked to do and the properties you visit. Owner shows the properties you own or share. Everyone has the same four tabs.
- How to do a visitGo to the property, tap Start visit, check the map and tap Start visit again. Then follow one instruction at a time: take each photo, use it or retake it, and move on. At the end, tap Finish and send, add a note if you like, and tap Send.
- How to confirm where a property isWhen the owner asks you to confirm where a property is, go there, tap Confirm I am at the property, take one photo of the property and send it. The owner then checks it. You don't need to do anything else.
- How to finish a visit you startedA visit you started but didn't send waits on your phone. On Home, under Waiting for you, find "Not finished" and tap Continue the visit. To throw it away instead, tap Discard.
- What to do with no signal or poor networkStarting a visit needs a moment of signal. After that, carry on: everything is saved on your phone and sends by itself when you have signal. Don't uninstall the app, clear its data or sign out before it's sent.
- What to do when NEMZIO can't take a visitIf NEMZIO can't accept a visit, it's marked in red with the reason. If the reason can change, sort it out and tap Retry. If Remove from this phone shows, the visit can never be sent: tap it to delete it from your phone.
- How to visit for more than one ownerJoin each property with its own invitation. They all show on your Home, and each visit you're asked for names its property. Each owner sees only what's on their own property.
Your account and the app
- How to sign in and sign outTo sign in, open the app, tap Log in, type your email or phone number and password, and tap Log in. To sign out, open the Account tab and tap Sign out. Don't sign out while photos are still waiting to send.
- How to reset a forgotten passwordOn the log-in screen, tap Forgot your password?. With an email account, we email you a link to choose a new password. With an account made with a phone number, we send a 6-digit code instead.
- How to change your name, email or phone numberChange your name on the website, under Account. Your email can be changed in the app only until you've confirmed it; after that, contact support. Add or change your phone number in the app under Account and settings.
- How to choose your notificationsOpen the Account tab and tap Notifications to see your notices, then Choose what you're told. For each kind of notice, switch In the app, Email and Phone on or off. Each switch saves at once.
- How to turn on accessibility modeOpen the Account tab and switch on Accessibility mode. It gives larger, bolder text, stronger colours, bigger buttons and less movement. Before you sign in, use the small round button at the top of the first screen.
- How to get help in the appOpen the Account tab and tap Help. Search the help, which works without signal, or tap Contact support under Still stuck?. Replies come in the app, under Your support requests, and by email.
- How to delete your accountIn the app, go to Account, Account and settings, More settings, Delete your account. Read what happens, tap Delete my account and confirm it's you. There's a waiting period, and you can cancel until it ends.
Can't find it? Search the Help Center or email support@nemzion.com.